Terms of Service – Snugmeal

The rules for using the Snugmeal app. Every chapter opens with a plain-language summary — the binding part follows it, in numbered sections.

In force from: 7 August 2026 (version 2)

The previous version of these Terms was in force from 5 August 2026. Version 2 changes only how the Service Provider is identified and the correspondence channel: the contact details no longer include a postal address, and statements are sent to contact@snugmeal.com, with a postal correspondence address provided without delay upon request. The change limits none of the User's rights.

This is a courtesy translation. The Polish version is the binding one; discrepancies are resolved in the User's favour. The Polish text is available at https://snugmeal.com/regulamin.

The "In brief" blocks form part of these Terms. They summarise each chapter in plain language. Where a summary and the detailed part diverge, the meaning more favourable to the User applies.

Chapter 1. Basic information

In brief: Snugmeal is an app that builds you a weekly meal plan and a shopping list matched to your budget. This document sets out the terms on which you use it, what you can expect from us and what we expect from you. It is run by a private individual based in Poland — for now as unregistered business activity, which does not change the fact that we act towards you as a trader and that you have the full rights of a consumer. If something is unclear or you are unhappy with anything, write to contact@snugmeal.com; we normally reply within one business day.

§ 1

The Service Provider is Olivier Babula, a natural person residing in Poland and conducting unregistered business activity (działalność nierejestrowana) in their own name (hereinafter: the "Service Provider" or "we"). The Service Provider is not, on that basis, entered in the Central Register and Information on Business Activity (CEIDG) or in any other register of entrepreneurs.
Regardless of the form in which the activity is conducted, the Service Provider is an entrepreneur within the meaning of Article 43¹ of the Polish Civil Code and acts towards Users as a trader. Users who are Consumers enjoy the full set of rights arising from consumer protection law, including the Act; conducting activity in unregistered form does not limit those rights in any way.
Contact details of the Service Provider:
a) e-mail address: contact@snugmeal.com,
b) telephone number: +48 796 158 878.
All correspondence — including complaints, withdrawal notices and any other statements connected with use of the App — should be sent to the e-mail address indicated in paragraph 3(a); the Service Provider operates by electronic means. A postal correspondence address is provided without delay upon request sent to the e-mail address above.

§ 2

These Terms constitute terms of service for the provision of services by electronic means within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of services by electronic means.
The Terms set out the rules for using the Snugmeal mobile application, in particular the types and scope of the Services provided, the technical requirements, the conditions for concluding and terminating the Agreement and the complaints procedure.
The Terms are made available free of charge before the Agreement is concluded, in a manner allowing them to be obtained, reproduced and recorded by means of the User's ICT system.
The Terms are drawn up in Polish. The Service Provider additionally makes available an English translation, which is for information only. The Polish version is binding, and where the language versions diverge, the meaning more favourable to the User applies.

§ 3

Only natural persons who are 18 years of age or older and have full legal capacity may use the App.
The restriction in paragraph 1 follows from the nature of the Service: the App calculates energy requirements and builds meal plans based on norms for adults and is not intended for children or adolescents. The App checks the age stated by the User and does not allow a person who has indicated an age below 18 to complete profile setup.

Chapter 2. Definitions

In brief: a handful of words that we use below in a specific sense. Worth a look, because "Digital service" or "Distributor" mean something narrower here than in everyday speech.

§ 4

Wherever these Terms refer to:

the App — this means the Snugmeal mobile application for devices running iOS or Android, made available through the Distributors;
the Account — this means the set of resources and permissions assigned to the User in the Service Provider's ICT system, identified by the User's e-mail address and secured with a password, in which the User's data, nutritional profile, meal plans and history of using the Services are stored;
a Consumer — this means a natural person performing a legal transaction with the Service Provider that is not directly connected with that person's business or professional activity (Article 22¹ of the Civil Code);
an Entrepreneur with consumer rights — this means a natural person concluding an Agreement directly connected with that person's business activity where it is apparent from the content of that Agreement that it is not of a professional nature for that person, in particular by reference to the subject of the business activity that person carries out, as made available under the provisions on the Central Register and Information on Business Activity (Article 385⁵ of the Civil Code and Article 7aa of the Act). Such a person is covered by the provisions concerning consumers contained in Chapters 4, 5a and 5b of the Act, including the provisions on the right of withdrawal and on conformity of a digital service with the contract;
a Digital service — this means a service allowing the Consumer to:
a) create, process, store or access data in digital form,
b) share data in digital form that has been uploaded or created by the Consumer or by other users of that service,
c) interact in other ways by means of data in digital form — in accordance with Article 2(5a) of the Consumer Rights Act;
the Services — this means all services provided by electronic means by the Service Provider to the User through the App, whether paid or free of charge. The Services provided within the App constitute a Digital service within the meaning of point 5 above;
the Subscription — this means paid, renewable access to the paid Services, purchased through a Distributor;
a Distributor — this means the operator of an app store through which the User downloads the App and pays for the Subscription, i.e. Apple Distribution International Ltd. with its registered office in Ireland (App Store) or Google Ireland Limited (Google Play);
the Agreement — this means the agreement for the provision of the Services concluded between the Service Provider and the User on the terms set out in these Terms;
the User — this means a natural person meeting the conditions in § 3(1) who has concluded the Agreement;
the Privacy Policy — this means the document available at https://snugmeal.com/en/privacy-policy (Polish version: https://snugmeal.com/polityka-prywatnosci) describing how Users' personal data is processed;
the Act — this means the Polish Act of 30 May 2014 on Consumer Rights.

Chapter 3. Types and scope of the Services

In brief: Snugmeal builds you a weekly meal plan based on your profile (height, weight, goal, diet, allergies, budget), turns it into a shopping list with estimated prices, and lets you tick off meals you have eaten and scan a receipt. Today all of this is free — the Subscription cannot yet be purchased and you pay us nothing. We will launch it in the future. The free scope may change then, but only under the procedure described in Chapter 14, that is after we notify you by e-mail and with a right to terminate the Agreement.

§ 5

Within the App the Service Provider provides in particular the following Services:
a) maintaining the Account,
b) creating and editing the nutritional profile,
c) generating a weekly meal plan matched to the User's profile and budget,
d) swapping and regenerating individual meals and the whole plan,
e) creating a shopping list based on the plan, together with estimated product prices,
f) recording meals eaten and weight measurements,
g) saving favourite recipes,
h) scanning purchase receipts — solely on the basis of the User's separate consent, on the terms described in Chapter 9,
i) exporting the User's data and deleting the Account,
j) handling enquiries sent to contact@snugmeal.com.
The scope of the Services available free of charge and the scope of the Services covered by the Subscription are presented in the App each time before a Subscription agreement is concluded.
As at the date these Terms enter into force, all Services listed in paragraph 1 are provided free of charge. The Subscription cannot be purchased and the User bears no charges towards the Service Provider.
The Service Provider will launch the Subscription in the future. From the day it becomes available in the App, Chapter 10 applies to the Subscription.
Any change to the scope of the Services provided free of charge — including bringing a Service previously provided free of charge within the Subscription — takes place solely under the procedure set out in Chapter 14 and, where it constitutes a change to the Digital service, also under the procedure in Chapter 13.

§ 6

Because of processing costs and the security of the Services, the Service Provider applies the following technical limits:
a) generating meal plans — up to 10 plans per Account within a calendar day counted according to Coordinated Universal Time (UTC),
b) uploading receipt photographs — up to 10 photographs per Account within any 24 hours,
c) data export — one export per Account within any one hour.
Independently of the limits in paragraph 1, the Service Provider applies rate limits on requests sent to its servers, protecting the Services against overload and abuse.
The limits referred to in paragraphs 1 and 2 are safeguards against abuse and disproportionate load on the infrastructure. They are set at a level significantly exceeding typical use of the App in accordance with its intended purpose.
Exhausting a limit does not constitute a breach of these Terms. Its only effect is refusal to perform the given action until the end of the current time window; it does not entitle the Service Provider to apply the measures referred to in Chapter 15.
A change to the limits to the User's detriment constitutes a change to the Digital service and requires the procedure described in Chapter 13.

Chapter 4. Technical requirements

In brief: you need a phone with a current version of iOS or Android, an internet connection and an e-mail address. The App calculates plans on our servers, so some things will not work without a connection.

§ 7

Use of the App requires all of the following:
a) a mobile device running iOS or Android in a version supported by the current release of the App, as indicated in the App's description at the Distributor,
b) installation of the App downloaded from a Distributor,
c) access to the internet,
d) an active e-mail address,
e) for the receipt scanning function — a camera in the device and granting the App the system permission to access it.
Generating meal plans and shopping lists and reading receipts take place on the Service Provider's servers. Without internet access these functions cannot be used; data downloaded earlier remains available in the App to the extent it has been stored on the device.
Using services provided by electronic means involves the risks typical of transmitting data over the internet, in particular the risk of unauthorised access to data transmitted over the network or stored on the User's device. The Service Provider applies transmission encryption and mandatory two-factor authentication, and recommends that the User use up-to-date software and secure access to the device.

Chapter 5. The Account and conclusion of the Agreement

In brief: you create an account with an e-mail address and a password. The first time you log in on a new device we send a one-time code to your e-mail — this protects the account and cannot be switched off. The Agreement begins when the account is created and has no fixed term; you can end it at any time by deleting the account in the App. We may terminate it only for the important reasons listed in Chapter 15, on 14 days' notice and after notifying you by e-mail. After you create the account we will send you a confirmation of the Agreement together with these Terms — keep it, it is your evidence of the terms we agreed on.

§ 8

The Agreement is concluded when the Account is created, i.e. when the User confirms the registration form.
Registration requires an e-mail address and setting a password. Registration is conditional on reading and accepting these Terms.
Every Account is secured with mandatory two-factor authentication. When logging in from a new device, the Service Provider sends a one-time code to the User's e-mail address, which must be entered in order to access the Account. Access recovery in the event of a lost password takes place through the same channel.
The Agreement is concluded for an indefinite period.
Immediately after the Agreement is concluded, the Service Provider provides the User with confirmation of the Agreement on a durable medium — a message sent to the e-mail address assigned to the Account, containing these Terms in the wording accepted by the User together with the information referred to in Article 12(1) of the Act (Article 21(1) of the Act).
The User is obliged to provide true and up-to-date data and to keep the password confidential. The Service Provider has no access to the User's password.
One person may hold one Account. The Account is personal; sharing it with third parties is not permitted.
If the User loses access to the e-mail address assigned to the Account — making it impossible to receive the one-time code referred to in paragraph 3 — the User may request restoration of access at contact@snugmeal.com. The Service Provider restores access or changes the e-mail address assigned to the Account after verifying the User's identity in a manner proportionate to the risk, within no more than 14 days of receiving a complete request. In doing so the Service Provider does not request data broader than is necessary to confirm that the person making the request holds the Account.

§ 9

Creating an Account and using the basic Services does not require health-related data.
Generating a personalised meal plan requires nutritional profile data (including height, weight, age, sex, target weight, allergies and dietary preferences). This data constitutes health data within the meaning of Article 9 GDPR and is processed solely on the basis of the User's separate, explicit consent given in the App.
Refusing the consent referred to in paragraph 2, or withdrawing it, does not terminate the Agreement but makes it impossible to use functions requiring a nutritional profile. Consent may be withdrawn at any time in the Account settings; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Chapter 6. Rules for using the App

In brief: use the App as intended and do not upload unlawful content to it. This matters particularly when scanning receipts: upload only your own receipts, without other people's data.

§ 10

The User is subject to a prohibition on supplying unlawful content (Article 8(3)(2)(b) of the Act on the provision of services by electronic means).
The prohibition referred to in paragraph 1 covers in particular uploading to the App:
a) photographs of receipts that the User does not lawfully hold, or receipts relating to purchases made by a third party without that person's knowledge,
b) images containing third parties' personal data, including documents, likenesses or contact details,
c) content infringing copyright, industrial property rights or the personal rights of third parties,
d) content infringing the law or good practice, including content that is offensive, discriminatory or inciting violence,
e) malicious software and files capable of disrupting the operation of the Services.
The User must not, in particular:
a) use the App by means of bots, scripts or other automation tools; this prohibition does not cover assistive technologies (in particular screen readers, voice control and other accessibility tools) used in accordance with the App's intended purpose,
b) attempt to circumvent technical limits, security measures or payment mechanisms,
c) take action disrupting the security, integrity or availability of the Services,
d) download, in an automated and mass manner, the databases of recipes, products or prices made available in the App for the purpose of reproducing them or making them available to third parties.
Breach of paragraphs 1–3 may result in the measures described in Chapter 15, subject to the procedure provided for there.

Chapter 7. The nature of the Service and health

In brief: Snugmeal is a tool for planning food and budget, not a medical service or dietary advice. The calories and macronutrients we show are estimates based on nutritional norms. Allergen filters help but do not replace checking the label — if you have an allergy, always read the ingredients on the packaging. If you are ill, pregnant, breastfeeding or taking medication, consult a doctor or dietitian about the plan before you start.

§ 11

The Services provided within the App do not constitute health services or medical services within the meaning of the Polish Act of 15 April 2011 on medical activity.
The content presented in the App, including meal plans, recipes and requirement calculations, is informational and concerns a healthy lifestyle. It does not constitute a dietetic service, individual dietary advice or a diagnosis. The Service Provider does not conduct medical activity and does not employ medical staff to serve Users.
The App is not intended for diagnosing, treating, alleviating or preventing disease.

§ 12

The Service Provider recommends consulting a doctor or dietitian before starting to use meal plans, in particular where the User:
a) has a chronic illness or is undergoing treatment,
b) takes prescription medication,
c) follows a therapeutic diet prescribed by a doctor or dietitian,
d) is pregnant or breastfeeding,
e) experiences or has experienced an eating disorder.
If information obtained in the App conflicts with the recommendations of the User's doctor, the doctor's recommendations must be followed. Use of the App must never be a reason to delay contacting a doctor or to discontinue treatment.
If worrying symptoms occur while following a plan, the User should stop following it and consult a doctor.
The Service Provider is aware that calorie-counting tools may be used harmfully by people experiencing eating disorders. The App is not a therapeutic tool and should not be used by such people without the care of a specialist.

§ 13

The energy and nutritional values presented in the App, including calorie requirements and macronutrient distribution, are estimates calculated on the basis of generally accepted formulas and nutritional norms and the data provided by the User. Actual bodily requirements may differ and depend on individual factors that the App cannot take into account, including state of health, genetic predispositions, physical activity and medication taken.
Data on the composition and nutritional values of products comes from manufacturers' catalogues and public food databases and may be incomplete, out of date or erroneous.
The functions filtering products for allergens and intolerances are auxiliary in character. The Service Provider makes efforts to ensure that a plan does not contain products indicated by the User as excluded, but does not have complete information about the composition of every product on the market, including cross-contamination and recipe changes.
A User with a food allergy or intolerance is obliged to check the product's composition on the packaging label each time before purchasing, preparing and consuming it. This provision defines the manner of using the Service and neither excludes nor limits the Service Provider's liability arising from mandatory provisions of law.
Including in a meal plan a product whose composition, as known to the Service Provider, contains an ingredient indicated by the User as excluded constitutes a lack of conformity of the Service with the Agreement and entitles the User to the remedies described in Chapter 12. Paragraphs 2–4 concern solely circumstances of which the Service Provider was unaware and could not have been aware while exercising due care.
The Service Provider does not guarantee that the User will achieve any particular target weight or other health outcome. The effectiveness of a plan depends on consistent adherence and on individual factors.

Chapter 8. Product prices and shopping costs

In brief: the amounts shown next to products and on the shopping list are our estimates, not a price list. They come from publicly available retail chain price lists and from receipts that users share. In the shop the price may differ — because it changed, because there is a promotion, or because your city is different. This is not an offer, and the shops are not a party to our agreement.

§ 14

The prices of food products and the estimated cost of a plan and shopping list presented in the App are indicative and estimated only.
The price data comes from:
a) publicly available price lists and commercial information of retail chains,
b) anonymised price observations derived from receipts uploaded by Users who have consented to this (Chapter 9),
c) the Service Provider's own calculations, including medians of the data referred to in points (a) and (b).
The actual price at which the User purchases a product may differ from the price presented in the App, in particular because of:
a) a change of price by the seller after the date on which the Service Provider obtained the data,
b) price differences between individual shops of the same chain, between regions or between sales channels,
c) promotions, sales and loyalty programmes,
d) differences in weight, packaging or product variant.
Price information presented in the App does not constitute an offer within the meaning of Article 66 of the Civil Code or an invitation to conclude a contract. The estimated character of these amounts is a characteristic of the Service described above, not a stipulation limiting the Service Provider's liability — the Service Provider is liable for the conformity of the Service with the Agreement on the terms described in Chapter 12, including for the soundness of the estimation method used.
The Service Provider does not sell food products and does not act as an intermediary in their sale. The retail chains and shops indicated in the App are not a party to the Agreement, are not subcontractors of the Service Provider and bear no liability for the content of the Services. Use of a retail chain's name or mark serves solely to identify the place to which the price data relates and does not imply commercial cooperation or endorsement.
The Service Provider exercises due care to keep price data as current and accurate as possible, in particular by updating data periodically and monitoring unusual deviations. The Service Provider undertakes to present the amounts in the App in a way that clearly indicates their estimated character.

Chapter 9. Receipt scanning

In brief: you can photograph a receipt and we will read the items from it in order to tick off your shopping list and total your spending. This is entirely voluntary — without your consent nothing is sent. The reading is performed for us by Google (Vertex AI) in data centres in the European Union. The photograph itself is deleted after processing, at the latest after 7 days — but the items and amounts read from it stay with your account until you delete them or delete the account. Separately, and only if you agree, the prices alone (with no link to your account) go into a shared database that makes everyone's budgets more accurate. You can withdraw either consent in the settings.

§ 15

The receipt scanning function is voluntary and is not necessary in order to use the other Services.
Using the function requires the User's prior explicit consent to the processing of receipt photographs. Consent is collected in the App before the first scan by means of a toggle that is off by default. Without active consent, uploading a photograph is technically blocked.
After a receipt photograph is uploaded:
a) the Service Provider removes metadata from the file, including geolocation data, before storing it,
b) the content of the receipt is read automatically; the reading is performed on the Service Provider's instructions by Google (Vertex AI) in data centres located in the European Union,
c) the items read are assigned to the User's shopping list and to the summary of the User's spending,
d) the receipt photograph file is deleted after processing, at the latest 7 days after upload.
Deletion of the photograph file referred to in paragraph 3(d) does not cover the items and amounts read from it — these remain assigned to the User's Account until deleted by the User or until the Account is deleted.
Receipt reading is an automated process and may contain errors, in particular in recognising product names, quantities and amounts. The User may repeat the scan and may correct the resulting shopping-list tick-offs in the App.

§ 16

Saving prices read from a receipt in the shared price database referred to in § 14(2)(b) requires the User's separate consent, independent of the consent referred to in § 15(2).
Prices saved in the shared database are irreversibly detached from the User's Account and processed in anonymised form. The database serves to improve the accuracy of cost estimates presented to all Users.
Not giving the consent referred to in paragraph 1, or withdrawing it, does not limit the ability to use the receipt scanning function.
The User may withdraw either consent referred to in this Chapter at any time in the Account settings. Withdrawal takes effect for the future and does not affect the lawfulness of processing carried out before withdrawal. Withdrawal of the consent referred to in paragraph 1 does not result in deletion of data already anonymised, because that data does not allow the User to be identified.
Detailed information on data processing in connection with receipt scanning is set out in the Privacy Policy.

Chapter 10. Subscription and payments

In brief: this chapter will only start to apply once we make the Subscription available in the App — it does not exist yet. When it appears: you buy it through the App Store or Google Play, so the store handles the payment, not us. The Subscription renews automatically until you cancel it — and you cancel it in your account settings in the store. Deleting your Snugmeal account and uninstalling the App do not cancel the Subscription. We will give you at least 30 days' notice of a price increase, and it will only take effect from the next billing period.

§ 17

The provisions of this Chapter apply from the day the Subscription is made available in the App. Until that day the Services are provided free of charge and the User bears no charges towards the Service Provider.

§ 18

The Subscription is purchased through a Distributor, by means of an in-app purchase.
The rules for concluding and performing the payment transaction, including which entities it is concluded between, are set out in the terms of the relevant Distributor. Where the purchase is made through the App Store, the seller for the purposes of that transaction (merchant of record) is Apple Distribution International Ltd. with its registered office in Ireland.
Notwithstanding paragraph 2, the agreement for the provision of the Services binds the User and the Service Provider. The Service Provider is liable to the User for the conformity of the Services with the Agreement on the terms described in Chapter 12.
The current price of the Subscription, the length of the billing period and the scope of the functions covered by the Subscription are presented to the User in the App before a Subscription agreement is concluded and are binding for that transaction.
The Service Provider may make available a free trial period of the length indicated in the App. If the User does not cancel the Subscription before the trial period ends, the Subscription converts into a paid billing period and the charge is collected by the Distributor. Information about the length of the trial period, the price after it ends and the automatic renewal is presented before the trial period begins.

§ 19

The Subscription renews automatically for a further billing period unless the User cancels it no later than 24 hours before the end of the current period.
The Subscription is cancelled in the User's account settings at the Distributor (App Store: Settings → Apple account → Subscriptions; Google Play: Payments and subscriptions). The Service Provider has no technical means of cancelling a Subscription purchased at a Distributor on the User's behalf.
Deleting the Account in the App, uninstalling the App and ceasing to use it do not cancel the Subscription. Until the Subscription is cancelled at the Distributor, charges will continue to be collected. The Service Provider also informs the User of this in the App, before deletion of the Account is confirmed.
Cancellation of the Subscription takes effect at the end of the billing period paid for. Until then the User retains access to the functions covered by the Subscription.
Refunds of payments made through a Distributor are handled in accordance with that Distributor's rules and through that Distributor. The Service Provider does not operate its own refund procedure for payments handled by a Distributor and has no direct influence over them. This provision does not limit the User's rights under Chapter 11 and Chapter 12 or the Service Provider's liability on those grounds; where necessary the Service Provider will assist the User in contacting the Distributor.
If a refund through the Distributor is not effected within 14 days of receipt of the User's statement, the Service Provider makes the refund directly, in a manner agreed with the User and free of charge to the User.

§ 20

The Service Provider may change the price of the Subscription. A price change does not affect a billing period already paid for and takes effect at the earliest from the next billing period.
The Service Provider will inform the User of a planned price increase on a durable medium, to the e-mail address assigned to the Account, at least 30 days before the day on which the new price is to apply. If the information is provided with shorter notice, the new price will apply only from the billing period following the lapse of 30 days from its provision.
A User who does not accept the new price may cancel the Subscription on the terms described in § 19 with effect at the end of the current billing period, without incurring any additional costs. The new price will then not be collected.
If the Subscription agreement is terminated or expires for reasons not attributable solely to the User, or its further performance becomes impossible, the User is entitled to a refund of the price paid in proportion to the unused part of the billing period paid for, calculated in accordance with § 24(2). § 19(6) applies.

§ 21

In connection with the App being made available through a Distributor, the User acknowledges that:

these Terms bind only the User and the Service Provider; the Distributor is not a party to the Agreement;
the Distributor bears no liability for the App or for the content it contains, to the fullest extent permitted by applicable law;
the Distributor has no obligation to provide maintenance or technical support services in respect of the App; support is provided by the Service Provider at contact@snugmeal.com;
in the event of the App failing to conform to any applicable warranty, the User may notify the Distributor, and the Distributor — in accordance with its own terms — may refund the purchase price paid for the App, if any was paid; beyond that, the Distributor has no other warranty obligations with respect to the App, to the fullest extent permitted by applicable law;
the Service Provider, and not the Distributor, is responsible for addressing any claims of the User or a third party relating to the App or use of it, including product liability claims, claims that the App fails to conform to legal requirements, and claims arising under consumer protection law (Product Claims);
in the event of any allegation that the App or use of it infringes a third party's intellectual property rights, the Service Provider is solely responsible for the investigation, defence, settlement and discharge of such a claim (Intellectual Property Rights);
the User must comply with the terms of agreements concluded with third parties that apply to the User's use of the App, in particular the terms of a telecommunications service agreement (Third Party Terms);
the Distributors are third-party beneficiaries of these Terms and will be entitled to enforce their provisions against the User as third-party beneficiaries;
the User represents that (i) the User is not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and (ii) the User is not listed on any US Government list of prohibited or restricted parties (the requirement to make this representation stems from the Distributor's terms, not from the Service Provider's choice);
the licence to use the App is limited to a non-exclusive, non-transferable licence to use the App on devices that the User owns or controls, in accordance with the usage rules set out in the relevant Distributor's terms and on the terms indicated in § 39.

Chapter 11. Right of withdrawal from the Agreement

In brief: as a consumer you have 14 days from concluding the agreement to withdraw from it without giving a reason — including where you have already started using the App. If you expressly ask us to start performance immediately (a separate statement, not a tick on the terms acceptance), then on withdrawal you pay only for the time actually used. Starting to use the App does not take away your right of withdrawal. You will find a withdrawal form at the end of this document — you do not have to use it, an unambiguous message to contact@snugmeal.com is enough.

§ 22

The Services provided within the App constitute a Digital service within the meaning of Article 2(5a) of the Act, and not digital content not supplied on a tangible medium. Consequently, the exclusion of the right of withdrawal provided for in Article 38(1)(13) of the Act does not apply to them.
A User who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from the Agreement within 14 days without giving a reason and without incurring costs, subject to § 24.
The period referred to in paragraph 2 begins on the day the Agreement is concluded (Article 28(2) of the Act). In the case of a Subscription agreement, the period runs from the day it is concluded. Automatic renewal of the Subscription constitutes a continuation of the existing agreement and does not start a new period.
Sending the statement before the deadline expires is sufficient to meet the deadline.

§ 23

A withdrawal statement may be made in any form. The channel indicated by the Service Provider is e-mail — contact@snugmeal.com (§ 1(4)).
The User may use the model withdrawal form constituting Annex 1 to these Terms, but this is not obligatory. Any unambiguous statement of withdrawal from the Agreement is sufficient.
The Service Provider will promptly confirm receipt of the withdrawal statement to the User on a durable medium.
In the event of withdrawal, the Agreement is deemed not to have been concluded. The Service Provider returns to the User all payments received from the User — subject to § 24 — promptly and no later than 14 days from receipt of the withdrawal statement, using the same means of payment, unless the User has expressly agreed to another method of refund that involves no costs for the User. Refunds of payments made through a Distributor are handled through that Distributor (§ 19(5)). If a refund through the Distributor is not effected within 14 days of receipt of the User's statement, the Service Provider makes the refund directly, in a manner agreed with the User and free of charge to the User.

§ 24

If the User expressly requested that performance of the Service begin before the withdrawal period expired, and then withdrew from the Agreement, the User is obliged to pay for the performance rendered up to the moment of withdrawal. The amount payable is calculated in proportion to the extent of the performance rendered, taking into account the price agreed in the Agreement (Article 35(1) of the Act).
The amount referred to in paragraph 1 is the product of the price for the billing period and the ratio of the number of days from the start of performance to the day of withdrawal to the total number of days in that period. A free trial period is not subject to settlement. If the agreed price is excessive, the basis for calculating the amount is the market value of the performance rendered (Article 35(2), second sentence, of the Act). The same method of calculation applies to the proportional refunds provided for elsewhere in these Terms.
From the day the Subscription is made available in the App, the Service Provider collects from the User, before performance begins, in accordance with Article 21(2) of the Act, a statement comprising both:
a) an express request that performance of the Service begin before the withdrawal period expires,
b) confirmation of having taken note of the information about losing the right of withdrawal once the Service has been fully performed by the Service Provider.
The statement referred to in paragraph 3 is made as a separate statement of the User in the App. It is neither contained in, nor implied by, acceptance of these Terms. The Service Provider records the statement and confirms it to the User on a durable medium.
The right of withdrawal is lost solely where the Service has been fully performed by the Service Provider on the conditions in Article 38(1)(1) of the Act. Because the Service is supplied continuously throughout the billing period, full performance does not occur before the 14-day withdrawal period expires, unless the billing period is shorter than that period.
Merely starting to use the App, including generating a meal plan or shopping list, does not constitute full performance of the Service and does not result in loss of the right of withdrawal.
If the User did not make the statement referred to in paragraph 3 and the Service Provider began performance, a User withdrawing from the Agreement bears no costs on that account (Article 36(1)(b) of the Act). The same applies where the Service Provider failed to inform the User of the right of withdrawal and the effects of exercising it (Article 36(1)(a) of the Act).

§ 25

From the day it receives the withdrawal statement, the Service Provider may not use content other than personal data supplied or created by the User in the course of using the Services, with the exception of content which: 1) is useful solely in connection with the Service that was the subject of the Agreement; 2) relates solely to the User's activity in the course of using the Service; 3) has been combined by the Service Provider with other data and cannot be separated from it, or can be separated only with disproportionate effort; 4) was created by the User jointly with other consumers who can still use it.
Except in the cases referred to in paragraph 1, points 1–3, the Service Provider makes available to the User, at the User's request, content other than personal data supplied or created by the User in the course of using the Service.
The User has the right to retrieve that content free of charge, without hindrance from the Service Provider, within a reasonable time and in a commonly used machine-readable format (Article 32a(1)–(3) of the Act). The User may run the export function independently in the Account settings — the data is made available in JSON format.

Chapter 12. Conformity of the Service with the Agreement, and complaints

In brief: if the App does not work as it should, write to contact@snugmeal.com. We will reply within 14 days. If we do not reply within that time, the complaint is deemed accepted. We are liable for lack of conformity of the Service with the agreement under the Consumer Rights Act; you may demand that the Service be brought into conformity and, in defined cases, a price reduction or withdrawal from the agreement.

§ 26

The Service Provider is obliged to supply a Service in conformity with the Agreement. The Service Provider's liability for lack of conformity of the Digital service with the Agreement is governed by Chapter 5b of the Act (Articles 43h et seq.).
The Service is supplied continuously and must remain in conformity with the Agreement throughout the period of supply specified in the Agreement (Article 43k(6) of the Act).
The Service Provider is liable for lack of conformity of the Service with the Agreement which occurred or became apparent during the period in which, under the Agreement, it was to be supplied. Lack of conformity is presumed to have occurred during that period if it became apparent during it (Article 43l(3) of the Act).
The Service Provider informs the User of updates, including security updates, necessary to keep the Service in conformity with the Agreement, and supplies them throughout the period of supply specified in the Agreement (Article 43k(3) of the Act). If the User does not install a supplied update within a reasonable time, the Service Provider is not liable for lack of conformity resulting solely from the absence of that update — provided that it informed the User of the update and of the consequences of not installing it, and that the failure to install did not result from errors in the installation instructions supplied (Article 43k(4) of the Act).
The Service Provider supplies the Service promptly after the Agreement is concluded, unless the parties have agreed otherwise. The Service is deemed supplied when the User or a device selected by the User has gained access to it. The burden of proving supply of the Service rests with the Service Provider (Article 43j(3) and (6) of the Act).

§ 27

A complaint may be submitted in any form. The channel indicated by the Service Provider is e-mail — contact@snugmeal.com (§ 1(4)).
As an auxiliary channel the User may use the "Help and contact" form available in the App. The formal channel for submitting complaints, ensuring that the content of the report is recorded on a durable medium, remains the one indicated in paragraph 1; using the form does not, however, deprive a report of the effects of a complaint where it contains the elements indicated in paragraph 3.
A complaint should contain data allowing the User to be identified (the e-mail address assigned to the Account), a description of the irregularity found, the date it occurred and the User's demand. The absence of any of these elements is not a ground for refusing to consider the complaint — the Service Provider will request supplementary information where necessary.
The Service Provider responds to a complaint within 14 days of receiving it, on a durable medium. If the Service Provider does not respond within that period, the complaint is deemed accepted (Article 7a of the Act).

§ 28

If the Service is not in conformity with the Agreement, the User may demand that it be brought into conformity with the Agreement. The Service Provider brings the Service into conformity within a reasonable time from being informed of the lack of conformity and without undue inconvenience to the User, at its own cost.
The Service Provider may refuse to bring the Service into conformity with the Agreement if this is impossible or would require excessive costs.
The User may make a statement on price reduction or withdrawal from the Agreement where:
a) bringing the Service into conformity with the Agreement is impossible or requires excessive costs,
b) the Service Provider has not brought the Service into conformity with the Agreement,
c) the lack of conformity persists despite an attempt by the Service Provider,
d) the lack of conformity is so significant that it justifies a price reduction or withdrawal without first demanding that conformity be achieved,
e) it is clear from the Service Provider's statement or from the circumstances that it will not bring the Service into conformity with the Agreement within a reasonable time or without undue inconvenience to the User.
The reduced price must remain in the same proportion to the price under the Agreement as the value of the non-conforming Service bears to the value of the conforming Service. When reducing the price, the period during which the Service was not in conformity is taken into account.
The User may not withdraw from the Agreement if the lack of conformity is immaterial. Lack of conformity is presumed to be material.
The Service Provider refunds the price due as a result of withdrawal or price reduction promptly and no later than 14 days from receipt of the User's statement. Refunds of payments made through a Distributor are handled through that Distributor (§ 19(5)). If a refund through the Distributor is not effected within 14 days of receipt of the User's statement, the Service Provider makes the refund directly, in a manner agreed with the User and free of charge to the User.

§ 29

If the Service Provider has not supplied the Service, the User calls on it to do so. If the Service Provider does not supply the Service promptly or within an additional period expressly agreed by the parties, the User may withdraw from the Agreement. The User may withdraw without a prior call where it is clear from the Service Provider's statement or from the circumstances that the Service will not be supplied, or where the parties have agreed, or it is clear from the circumstances in which the Agreement was concluded, that a specific time of supply was material to the User and the Service Provider did not supply it by that time (Article 43j(4) and (5) of the Act).

Chapter 13. Changes to the App

In brief: the App will change — we will add functions and improve existing ones. Changes that are not needed to keep the Service in conformity with the agreement may be made only for the reasons listed below and never at your cost. If a change significantly worsens your access to the App, we will notify you in advance by e-mail and you will be able to terminate the agreement within 30 days.

§ 30

The Service Provider may make a change to the Digital service that is not necessary to maintain its conformity with the Agreement solely for the justified reasons indicated in paragraph 2 and solely where such a change involves no costs whatsoever for the User.
The justified reasons for a change referred to in paragraph 1 are exclusively:
a) development of the App consisting in adding or improving functions, not leading to the removal of any of the functions listed in § 5(1),
b) a change to, or the end of support for, technologies, libraries, operating systems or third-party services used by the App,
c) the need to adapt the App to Distributors' requirements conditioning its continued availability in their stores,
d) the need to remove a vulnerability, increase the security of the Services or counteract abuse,
e) the need to ensure the stability or performance of the technical infrastructure,
f) a change in the law or the issuing of a ruling or decision by an authorised body requiring the manner of providing the Services to be adapted,
g) a change in the availability of, or the terms of using, external sources of product and price data used to provide the Services,
h) discontinuation of a function used by a negligible number of Users whose maintenance is disproportionately costly.
The catalogue of reasons in paragraph 2 is closed. A change to the Digital service for a reason not listed in it requires the User's consent.
The Service Provider informs the User of every change made under paragraph 1 in a clear and comprehensible manner — in the App or by e-mail (Article 43p(3) of the Act). Where a change affects the User significantly and adversely, § 31 additionally applies.
Raising the minimum required version of the device operating system constitutes a change to the Digital service and is made under the procedure in this Chapter.

§ 31

If a change referred to in § 30 significantly and adversely affects the User's access to the Service or use of it, the Service Provider will inform the User on a durable medium at least 14 days before the day it is introduced, by sending a message to the e-mail address assigned to the Account. The information will include a description of the change, its reason, the date of introduction and notice of the right referred to in paragraph 3.
Removal of any of the functions listed in § 5(1) is always deemed a change significantly and adversely affecting the User's use of the Service.
In the case referred to in paragraph 1, the User has the right to terminate the Agreement without notice, within 30 days of the day the change was made or of being informed of it, where that information came later than the change.
The right referred to in paragraph 3 does not apply where the Service Provider has given the User the ability to retain, at no additional cost, the Digital service unchanged, and it remains in conformity with the Agreement.
Where the Agreement is terminated under paragraph 3, the User is entitled to a refund of the price in proportion to the unused part of the billing period paid for, calculated in accordance with § 24(2).

Chapter 14. Changes to these Terms

In brief: these Terms may also change, but only for the specific reasons listed below. We will notify you by e-mail at least 14 days in advance, and at least 30 days in advance if you have a Subscription. If you do not agree to a change, you may terminate the agreement; the change will then not apply to you.

§ 32

The Service Provider may amend these Terms solely for important reasons, being:
a) a change in the law applicable to the Services, or the issuing of a ruling or decision by an authorised body, requiring the content of the Terms to be adapted,
b) a change in the scope or manner of providing the Services, including the addition of new functions or the discontinuation of existing ones — for the reasons indicated in § 30(2),
c) the launch of the Subscription or a change to the billing model,
d) a change in the Service Provider's identifying data, including its name, address or contact details,
e) a change in Distributors' requirements conditioning the continued availability of the App,
f) the need to counteract abuse or to increase the security of the Services,
g) the need to remove ambiguities, errors or clerical mistakes in the Terms, provided that such a change may not worsen the User's position.
The catalogue of reasons in paragraph 1 is closed.

§ 33

The Service Provider informs Users holding an Account of a change to these Terms on a durable medium, by sending a message to the e-mail address assigned to the Account. The message contains the text of the change or a document with the changes marked, the reason for the change and the date it takes effect.
A change to these Terms takes effect no earlier than 14 days after Users are informed and, in relation to Users holding an active Subscription, no earlier than 30 days.
A User who does not accept a change may terminate the Agreement before the day the change takes effect, by sending a statement to contact@snugmeal.com or by deleting the Account in the App. In such a case the change does not apply to that User and the Agreement terminates on the day preceding the entry into force of the change.
Subscription agreements concluded before a change takes effect are governed by these Terms in their existing wording until the end of the billing period paid for, unless the User consents to earlier application of the amended Terms or the change results from a reason indicated in § 32(1)(a) or (f) — provided that such a change neither increases the User's obligations nor limits the User's rights.
A change to these Terms may not infringe the User's acquired rights or worsen the User's position in respect of a billing period already paid for.

Chapter 15. Termination of the Agreement, deletion of the Account and restriction of access

In brief: you can delete your account in the App at any time — with no notice period and without giving a reason. Just remember that deleting the account does not cancel the Subscription in the App Store or Google Play. We may block an account only for the reasons listed below — we will notify you within 24 hours, stating the reason, and you can always appeal.

§ 34

The User may terminate the Agreement at any time without giving a reason, by deleting the Account in the App settings or by sending a statement to contact@snugmeal.com. Termination takes immediate effect.
Deletion of the Account requires password confirmation and results in permanent deletion of the User's data, including the profile, meal plans and uploaded receipt photographs, to the extent and within the periods described in the Privacy Policy. This data cannot be recovered.
Before deleting the Account, the User may download a copy of the User's data using the export function (§ 25(3)).
Deleting the Account does not cancel a Subscription purchased at a Distributor — see § 19(3).
The Service Provider may terminate an agreement for the provision of free Services on 14 days' notice, by sending a statement to the e-mail address assigned to the Account, solely for one of the following important reasons:
a) discontinuation of the Services in their entirety,
b) closure of the Service Provider's business activity,
c) permanent loss of the technical ability to provide the Services, which the Service Provider could not have foreseen or prevented while exercising due care. This catalogue is closed. In the statement the Service Provider informs the User of the ability to download a copy of the data; the export function remains available until the end of the notice period.
Where the Agreement is terminated by the Service Provider (paragraph 5 and § 35(7)), the Account together with the data is deleted no earlier than 30 days after the day on which the termination took effect. During that period the User retains the ability to download a copy of the User's data.
The Agreement expires upon the User's death. A close relative may request closure of the Account and deletion of the data at contact@snugmeal.com, presenting a copy of the death certificate. The Service Provider carries out the request promptly after verifying it. A refund of the price for the unused part of the billing period paid for, calculated in accordance with § 24(2), is due to the heirs. A Subscription purchased at a Distributor is cancelled in accordance with that Distributor's procedures — the Service Provider has no access to it.
Paragraph 7 applies accordingly in the event of the User's permanent inability to manage their own affairs, at the request of a person authorised to act on the User's behalf, upon evidence of that authority.

§ 35

The Service Provider may suspend access to the Account or to individual functions of the App solely where one of the following reasons occurs:
a) breach by the User of the prohibition on supplying unlawful content (§ 10(1)–(2)),
b) use of the App by means of automation tools or attempts to circumvent limits or security measures (§ 10(3)(a)–(b)),
c) action threatening the security, integrity or availability of the Services (§ 10(3)(c)),
d) reasonable suspicion of unauthorised access to the User's Account — for the time necessary to clarify the matter and in the User's interest, but no longer than 14 days,
e) one person holding more than one Account contrary to § 8(7),
f) an obligation arising from a provision of law or from a ruling or decision of an authorised body.
The catalogue of reasons in paragraph 1 is closed. The Service Provider is not entitled to suspend access to the Account for other reasons. This provision is without prejudice to the Service Provider's right to prevent further use of the Service after the User's withdrawal from the Agreement (Article 32a(4) of the Act), which remains without effect on the User's rights indicated in § 25(2) and (3).
A measure applied under paragraph 1 must be proportionate to the breach established. Where restricting access to a single function is sufficient, the Service Provider does not block the entire Account.
The Service Provider informs the User of the suspension of access promptly and no later than within 24 hours, to the e-mail address assigned to the Account, stating the reason, the scope and the anticipated duration of the measure applied and giving notice of the appeal procedure. The information is withheld solely where, and to the extent that, a provision of law precludes it.
The User may lodge an appeal against the measure applied at contact@snugmeal.com. The Service Provider considers the appeal within 14 days of receiving it and informs the User of the outcome on a durable medium. If the Service Provider does not consider the appeal within that period, the measure applied is lifted.
If the appeal proves well-founded, the Service Provider promptly restores access to the Account. For the period of unjustified suspension of access, a User holding a Subscription is entitled to a refund of the price in proportion to the duration of the suspension, calculated in accordance with § 24(2).
The Service Provider may terminate the Agreement with immediate effect solely in the event of gross or persistent breach by the User of the prohibitions referred to in § 10, after a prior unsuccessful call to cease the breaches setting a period of no less than 7 days. In such a case the User is entitled to a refund of the price in proportion to the unused part of the billing period paid for, calculated in accordance with § 24(2). § 34(6) applies.

Chapter 16. Liability

In brief: we are liable for the App working in conformity with the agreement, and we do not exclude liability for personal injury or for anything we cause intentionally. The limitations described below do not apply to consumers or to entrepreneurs with consumer rights — so in practice they apply to almost no one using Snugmeal privately.

§ 36

The Service Provider is liable for non-performance or improper performance of the Agreement on the general principles arising from the Civil Code and from the Act, taking into account the provisions of Chapter 12.
The Service Provider neither excludes nor limits liability for personal injury, nor liability for damage caused intentionally.
Where the occurrence or increase of damage was contributed to by the User providing untrue, incomplete or out-of-date data, or by the User making Account access credentials available to a third party, the obligation to repair the damage is reduced accordingly in the light of the circumstances (Article 362 of the Civil Code). This provision neither excludes nor limits the Service Provider's liability towards Consumers and Entrepreneurs with consumer rights to the extent arising from mandatory provisions of law.

§ 37

Towards Users who are neither Consumers nor Entrepreneurs with consumer rights, the Service Provider's liability is limited to actual damage caused intentionally or through gross negligence, excluding lost profits, and its total amount does not exceed the sum of the charges actually paid by the User to the Service Provider in the 12 months preceding the event giving rise to the damage.
The limitations indicated in paragraph 1 do not apply to Consumers or to Entrepreneurs with consumer rights.

§ 38

The Service Provider is not liable for non-performance or improper performance of the Services caused by force majeure, meaning an external event beyond the Service Provider's control that could not have been foreseen or prevented while exercising due care.
The Service Provider may carry out maintenance work resulting in temporary unavailability of the Services. The Service Provider gives advance notice of planned work lasting more than 2 hours in the App and by e-mail, scheduling it during night hours where possible.
The provisions of this paragraph neither exclude nor limit the Service Provider's liability towards Consumers and Entrepreneurs with consumer rights to the extent that such liability arises from mandatory provisions of law, including rights arising from lack of conformity of the Service with the Agreement.

Chapter 17. Intellectual property

In brief: the App, the recipes, the photographs and the databases are ours — you may use them in the App but not copy them elsewhere. Whatever you enter yourself stays yours. Store names and logos belong to their owners — we display them for information purposes only.

§ 39

The App, its interface, software, culinary recipes, meal photographs, product and price databases and the other elements made available in the App are the subject of exclusive rights of the Service Provider or of entities that have granted it the relevant licences, and are protected by law.
Upon conclusion of the Agreement, the Service Provider grants the User a non-exclusive, non-transferable, royalty-free licence to use the App on devices that the User owns or controls, solely for the User's own use and in accordance with the App's intended purpose. The licence applies for the duration of the Agreement. The usage rules laid down by the relevant Distributor apply accordingly (§ 21, point 10).
The licence does not include the right to reproduce, distribute, rent, sublicense, decompile or modify the App, save in the cases permitted by mandatory provisions of law.
Rights to content entered by the User remain with the User. The User grants the Service Provider a royalty-free licence to use that content solely to the extent necessary to provide the Services to that User, for the duration of the Agreement — subject to § 25(1).
Data subjected to irreversible anonymisation in accordance with § 16(2) ceases to be the User's content within the meaning of paragraph 4 and § 25(1), because it does not allow the User to be identified. Neither termination of the Agreement nor withdrawal of consent affects the Service Provider's further use of such data.
The names, logos and trademarks of retail chains, stores and producers of the products presented in the App (including the chains for which the App presents prices and shopping plans) belong to their respective owners. The Service Provider uses them solely for information purposes — to identify the stores and products to which the presented data relates. The Service Provider is not affiliated with these entities, and the use of their marks does not imply sponsorship, endorsement or partnership on their part.

Chapter 18. Personal data

In brief: everything about your data — what we collect, why, how long we keep it and what rights you have — is described in the Privacy Policy. We process health data solely with your separate, explicit consent. You can download your data or delete it together with your account at any time, straight from the App.

§ 40

The controller of Users' personal data is the Service Provider.
The rules for processing personal data, including the purposes, legal bases, retention periods, recipients of the data and the rights available to the User, are set out in the Privacy Policy available at https://snugmeal.com/en/privacy-policy. These Terms do not duplicate the provisions of the Privacy Policy.
Nutritional profile data constitutes health data and is processed solely on the basis of the User's separate, explicit consent (§ 9(2)). Processing receipt photographs and feeding the shared price database require separate consents, described in Chapter 9.
The User may withdraw each consent at any time in the Account settings.
In the App the User may independently:
a) download a copy of the User's data in a machine-readable format (Article 20 GDPR and Article 32a(2) and (3) of the Act),
b) delete the Account together with the data (§ 34).

Chapter 19. Unresolved complaints and dispute resolution

In brief: if a complaint does not settle the matter, you do not have to go straight to court. You can use the free assistance of a district or municipal consumer ombudsman, or out-of-court dispute resolution — the list of authorised bodies is maintained by UOKiK, the Polish competition and consumer protection authority. Every time we do not uphold your complaint, we will write to you ourselves stating whether we agree to such a procedure. A court — if it does come to that — is the one determined by the ordinary rules, not by where we are based.

§ 41

A User who is a Consumer may use out-of-court means of handling complaints and pursuing claims, in particular:
a) request free legal assistance from a district (municipal) consumer ombudsman,
b) apply to the provincial inspector of the Trade Inspection to initiate proceedings on out-of-court resolution of consumer disputes,
c) apply to the permanent arbitration court at the provincial inspector of the Trade Inspection to resolve the dispute,
d) use the assistance of social organisations whose statutory tasks include consumer protection.
The list of bodies authorised to conduct proceedings on out-of-court resolution of consumer disputes, and information on how to access those procedures, is maintained by the President of the Office of Competition and Consumer Protection. This information is available at https://uokik.gov.pl and https://polubowne.uokik.gov.pl.
Use of out-of-court means of handling complaints and pursuing claims is voluntary and requires the consent of both parties to the dispute.
In every case in which a dispute has not been resolved following a complaint, the Service Provider will give the User, on paper or another durable medium, a statement of its intention to apply for the initiation of proceedings on out-of-court resolution of consumer disputes, or of its consent to take part in such proceedings, or of its refusal to take part in such proceedings — in accordance with Article 32(1) of the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes.
When making a statement of intention to apply, or of consent to take part in the proceedings, the Service Provider will provide the User at the same time with information about the authorised body competent for the Service Provider (Article 32(2) of that Act).
The User acknowledges that if the Service Provider makes none of the statements referred to in paragraph 4, it is deemed to consent to taking part in the proceedings on out-of-court resolution of consumer disputes (Article 32(3) of that Act).

§ 42

The law applicable to the Agreement is Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of the Consumer's habitual residence.
Disputes arising from the Agreement are heard by the court having jurisdiction under the provisions of the Polish Act of 17 November 1964 — Code of Civil Procedure. These Terms do not stipulate the jurisdiction of the court of the Service Provider's seat.

Chapter 20. Final provisions

In brief: these Terms apply from the date given at the top. If any provision proves invalid, the rest remains in force. Where there is doubt about the content of these Terms, the law and the courts decide — not us.

§ 43

These Terms apply from 7 August 2026 and replace the version in force from 5 August 2026. The change concerns only the Service Provider's identifying data and the correspondence channel (§ 32(1)(d)) and limits none of the User's rights.
The current text of these Terms is available free of charge in the App and at https://snugmeal.com/en/terms (binding Polish version: https://snugmeal.com/regulamin), in a manner allowing it to be obtained, reproduced and recorded.
If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force. The relevant provision of law applies in place of the invalid provision.
These Terms do not reserve to the Service Provider the right to interpret their provisions in a binding manner. These Terms are interpreted in accordance with the law and, in the event of a dispute, by the competent court. Ambiguous provisions are interpreted in favour of the Consumer and of the Entrepreneur with consumer rights.
Transfer by the Service Provider of the rights arising from the Agreement to another entity requires prior notification of the User on a durable medium, at least 30 days in advance. Within that period the User has the right to terminate the Agreement with immediate effect and to a refund of the price in proportion to the unused part of the billing period paid for, calculated in accordance with § 24(2).
Transfer by the Service Provider of the obligations arising from the Agreement requires the User's consent (Article 519 § 2 of the Civil Code), unless it occurs by way of universal succession under provisions of law. In the event of universal succession the Service Provider informs the User on a durable medium without delay, and the User has the right to terminate the Agreement with immediate effect and to the refund referred to in paragraph 5.
Consents given by the User under Article 9 GDPR — including consent to the processing of nutritional profile data and the consents concerning receipt scanning — do not pass automatically to an acquirer of rights or obligations or to a legal successor, and require fresh consent from the User.
The Service Provider informs the User that: it grants no guarantee in respect of the Services beyond the rights arising from the provisions on conformity of the Service with the Agreement (Chapter 12); it provides no after-sales services other than support at contact@snugmeal.com; it does not apply a code of good practice within the meaning of the provisions on counteracting unfair market practices; the Agreement provides for no minimum duration of the User's obligations; and the Service Provider applies no technical protection measures for digital content restricting use of the Services (Article 12(1), points 14, 15, 17 and 19 of the Act).
Matters not governed by these Terms are subject to the provisions of Polish law, in particular the Civil Code, the Consumer Rights Act, the Act on the provision of services by electronic means and the GDPR.

Annex 1 — Model withdrawal form

Complete and return this form to contact@snugmeal.com only if you wish to withdraw from the agreement. Using the form is not obligatory — any unambiguous statement of withdrawal sent to the same address is sufficient.

To:

Olivier Babula e-mail: contact@snugmeal.com

I/We hereby give notice of my/our withdrawal from the agreement for the provision of the following service:

.................................................................................

Date the agreement was concluded: .......................................

Name of consumer(s): ....................................................

Address of consumer(s) (optional — the Service Provider replies by e-mail): .................................................

E-mail address assigned to the Snugmeal Account (optional — helps us find the Account): ..................

Signature of consumer(s) (only if this form is sent on paper):

.................................................................................

Date: ...................................................................